Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of Kylo, the AI agent platform operated by Kylo, a Company Limited by Shares incorporated under Innovation City – Ras Al Khaimah, United Arab Emirates (License No. 07011267), with registered office at Office A, Innovation City Business Centre, RAK Bank ROC Office, Ground Floor, Al Rifaa, Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah, UAE (“Kylo,” “we,” “us,” or “our”). Commercial presence: Dubai / UAE. Support: support@kylo.ae.

By creating an account, starting a trial, connecting a channel, purchasing credits or a subscription, or otherwise using the Service, you agree to these Terms. If you use Kylo on behalf of a company, you represent that you have authority to bind that company, and “you” means that company. If you do not agree, do not use the Service.

Kylo provides account-scoped software to:

• Configure and run AI agents (starting with Lead Qualifier) for conversational lead qualification
• Connect messaging channels via Meta (WhatsApp Cloud API live; additional Meta messaging channels coming soon)
• Use a playground to test agent behavior
• Connect at least one CRM integration as the main database to store leads (Zoho CRM live; additional CRMs coming soon) — Kylo does not provide a first-party leads archive
• Meter usage via message credits and, when enabled, subscriptions and credit packs billed in AED

Features may be added, changed, or discontinued over time. Some capabilities described in product marketing or docs may roll out gradually.

• Provide accurate registration information and keep it current
• Safeguard credentials; you are responsible for activity under your account
• Notify us promptly of unauthorized access at support@kylo.ae
• Business use by persons with legal capacity; you must be at least 18 (or the age of majority where you live)
• One signed-in account owns its agents, channels, billing, and settings

We may refuse, suspend, or terminate accounts that violate these Terms or pose risk to the Service or others.

You agree not to:

• Violate applicable law, including privacy, consumer, spam, export, and telecom rules
• Use Kylo to send unlawful, deceptive, harassing, or unsolicited messages
• Circumvent credit metering, security controls, or billing
• Reverse engineer, scrape, or overload the Service except as allowed by law
• Upload malware or attempt unauthorized access to systems or other accounts
• Misrepresent your identity or affiliation, or impersonate others
• Use the Service in a way that harms Meta/WhatsApp, OpenRouter, Stripe, Zoho, or other providers’ platforms contrary to their rules
• Resell or white-label the Service without our prior written consent

1. You are the Meta / WhatsApp Business customer of record for your numbers and assets
2. You must comply with Meta’s and WhatsApp’s terms, Business messaging policies, and applicable local rules (including consent and opt-out)
3. You are responsible for obtaining any required consent from end-users before messaging them, and for message content sent via your agents
4. You must connect and maintain at least one supported CRM as the main database to store leads (Zoho CRM live; additional CRMs may be offered over time) — Kylo does not keep a permanent first-party leads archive
5. You must configure agent instructions and CRM tools responsibly — Kylo does not replace your compliance program
6. You remain responsible for how lead data is used in your CRM and other systems

Kylo provides tooling; it does not make you compliant automatically.

• Agent outputs may be inaccurate, incomplete, or inappropriate — models can hallucinate or misinterpret context
• You are responsible for reviewing agent instructions, monitoring production conversations as needed, and deciding how to act on leads or escalations
• Do not rely on Kylo as the sole source of legal, medical, financial, or other professional advice to end-users
• Third-party model providers (via OpenRouter) and Meta process message content to deliver replies according to their systems; see our Privacy Policy

Currency & processor. Product pricing is AED-first. When payment processing is enabled, charges are handled by Stripe (or a successor). Fees are exclusive of applicable UAE VAT unless expressly stated otherwise.

Subscriptions. Lead Qualifier (when offered as a paid plan) may include platform access and a monthly allotment of message credits. A free trial (when offered) may seed a limited credit balance without requiring a card. Monthly plan credit allotments typically reset on each subscription billing cycle. Live prices in-app control if they differ from documentation examples.

Message credits. 1 credit generally equals 1 outbound agent reply. Inbound messages are not charged under the current product model. Addon credit packs (when sold) are one-time purchases in AED and, per product policy, do not expire. Credits have no cash value and are non-transferable except as required by law.

Refunds & cancellations. Unless required otherwise by law or expressly stated at checkout: subscriptions may be canceled to stop future renewals (fees already paid for the then-current period are generally non-refundable); credit packs are generally non-refundable once purchased. Chargebacks or payment failures may lead to suspension until resolved.

Our collection and use of information is described in the Privacy Policy and Cookies Policy, which are incorporated by reference. Key product commitment: we don’t keep a permanent chat transcript archive or a first-party leads product. We keep ops / technical IDs for delivery, billing credits, and abuse prevention. Short-lived session memory (≤24 hours) may retain recent turns for reply quality, then is erased. Message text is processed in transit by Meta and OpenRouter to deliver replies. Clients must integrate at least one CRM as the main database to store leads; when CRM sync is enabled, your connected CRM is the source of truth for synced lead fields. You remain responsible for privacy notices and lawful bases toward your own end-users and for data you push to connected CRMs.

Kylo retains all right, title, and interest in its software, branding, UI, documentation, and related intellectual property. Subject to these Terms and timely payment (where applicable), we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes. You retain rights to your account content, agent instructions, and CRM data you provide; you grant us a licence to process that material solely to operate the Service. Feedback may be used to improve Kylo without obligation to you.

The Service depends on third parties including Meta (WhatsApp Cloud API and other Meta channels as enabled), OpenRouter and model providers, Hostinger (or equivalent VPS) for self-hosted Docker infrastructure (Postgres, Redis, local storage), Stripe, Zoho CRM (required CRM connection for lead storage; other CRMs coming soon), and your configured SMTP provider. Their availability, policies, and pricing can change. We are not responsible for outages or policy enforcement by those providers, except to the extent we fail to meet obligations we control.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL MEET YOUR REQUIREMENTS. Some jurisdictions do not allow certain disclaimers; in those cases, disclaimers apply to the fullest extent allowed.

TO THE MAXIMUM EXTENT PERMITTED UNDER UAE LAW: we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or business opportunity, even if advised of the possibility. Our aggregate liability arising out of or related to the Service or these Terms shall not exceed the total fees you paid us in the three (3) months immediately preceding the event giving rise to the claim (or AED 500 if you paid nothing in that period). Nothing excludes liability that cannot be limited under applicable law (e.g. fraud or wilful misconduct).

You will defend and indemnify Kylo and its officers, employees, and affiliates against claims, damages, and costs (including reasonable legal fees) arising from: (a) your use of the Service; (b) your messages to end-users; (c) your agent instructions or CRM data; (d) your violation of law or Meta/WhatsApp policies; or (e) your breach of these Terms — except to the extent caused by our wilful misconduct.

You may stop using the Service and request account closure via support@kylo.ae or in-product controls when available. We may suspend or terminate access for non-payment, legal risk, security risk, or material breach. On termination, your right to access the Service ends. Provisions that by nature should survive remain in effect. Data handling after closure is described in the Privacy Policy.

We may modify the Service and these Terms. We will update the “Last updated” date and may provide notice for material changes. Continued use after the effective date constitutes acceptance where permitted. If you do not agree, stop using the Service and cancel any subscription.

These Terms are governed by the Federal Laws of the United Arab Emirates, without prejudice to the laws applicable within Innovation City – Ras Al Khaimah as Kylo’s jurisdiction of incorporation. Any dispute shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with the DIAC Arbitration Rules (2022 edition, as amended), seated in the Dubai International Financial Centre, conducted in English, before a sole arbitrator.

• Entire agreement — these Terms plus the Privacy Policy, Cookies Policy, and any order/checkout terms or SOW
• Severability — if a provision is unenforceable, the remainder stays in effect
• Assignment — you may not assign without our consent; we may assign to an affiliate or successor
• No waiver — failure to enforce a provision is not a waiver
• Notices — we may notify you via the account email or in-product notices; formal notices to support@kylo.ae

Legal and support: support@kylo.ae — Dubai / Ras Al Khaimah, United Arab Emirates. Related: Privacy Policy · Cookies.